Privacy Policy

At Freshness, your privacy matters to us just as much as the quality of the groceries we deliver to your door. This policy explains simply and clearly what information we collect, how we use it, and how we keep it safe.

When you place an order or create an account, we collect your name, email address, delivery address, and payment details. We may also collect information about your browsing activity on our site, such as which products you view or add to your cart, to help us improve your shopping experience.

• Name, email, and contact details
• Delivery address and order history
• Payment information (processed securely — we never store card numbers)
• Browsing and preference data on our site

We use your information to process and deliver your orders, send you order confirmations and delivery updates, and occasionally share deals or promotions we think you'll love. We will never sell your personal data to third parties — full stop.

We use cookies to keep your cart working, remember your preferences, and understand how people use our site so we can make it better. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly.

We use SSL encryption and secure payment processors to protect your data every time you shop with us. While no system is 100% foolproof, we take every reasonable step to keep your information safe and secure.

You can request to view, update, or delete your personal data at any time by getting in touch with us. You can also unsubscribe from our marketing emails using the link at the bottom of any email we send.

We work with trusted third-party services for payment processing and delivery logistics — they only receive the information needed to complete your order. These partners are required to handle your data responsibly and securely.